When dropping off your dog for session you can arrive up to 10 minutes early. If you arrive earlier than that we suggest waiting on Saxony Road where there is plenty of room to accommodate non-moving vehicles. This is especially important for morning sessions where we need the street and driveway clear so boarding dogs can check in and our transport vehicles can exit and enter the lot.
Generally when dropping off your dog we will greet you at your car, leash your dog, and walk them to the yard. You are also welcome to park, leash your dog, and walk them to the yard yourself. Please alert staff when you arrive at the yard so they can facilitate your dog's entry into the yard.
Under no circumstances should you place your dog in the yard yourself or enter any areas marked EMPLOYEES ONLY - as this creates a huge safety risk to yourself, the dogs, and staff.
If you are running late we can accommodate dogs up to 30 minutes late for sessions, please text us at the number below. We can not have a dog enter the yard after 30 minutes from the start of the session due to safety risks it creates by having a single dog enter into an established session/pack.
We understand emergencies happen, please text us at 760-613-1258 if you are running late and need to make alternative arrangements.
