760.350.1996
DAY CAMP POLICIES
To avoid having a session deducted from your package, we ask that you provide us 24 hour notice when your pup won't be able to attend their regularly scheduled session. This allows us to safely staff the sessions and determine availability for other customers.
If you have a membership and do not require a makeup session there is no need to cancel ahead of time. If you have a membership and want to schedule a makeup you must do that at least 24 hours before the session you need to reschedule and that session must be made up within 7 days.
Please use our cancelation form to submit your request.
When dropping off your dog for session you can arrive up to 10 minutes early. If you arrive earlier than that we suggest waiting on Saxony Road where there is plenty of room to accommodate non-moving vehicles. This is especially important for morning sessions where we need the street and driveway clear so boarding dogs can check in and our transport vehicles can exit and enter the lot.
Generally when dropping off your dog we will greet you at your car, leash your dog, and walk them to the yard. You are also welcome to park, leash your dog, and walk them to the yard yourself. Please alert staff when you arrive at the yard so they can facilitate your dog's entry into the yard.
Under no circumstances should you place your dog in the yard yourself or enter any areas marked EMPLOYEES ONLY - as this creates a huge safety risk to yourself, the dogs, and staff. If you are running late we can accommodate dogs up to 30 minutes late for sessions, please text us at the number below. We can not have a dog enter the yard after 30 minutes from the start of the session due to safety risks it creates by having a single dog enter into an established session/pack.
We understand emergencies happen, please text us at 760-613-1258 if you are running late and need to make alternative arrangements.
Please do your best to pick up your pup at the end of their session. We need to vacate yards at end of sessions to sanitize structures and water bowls - and when we have pups picked up late it requries potentially crating them and having extra staff to attend to them. We do offer customers a 15 minute grace period on late pick-ups. Pickups later than 30 minutes will incur an additional single session charge. We understand that emergencies happen, if you need to reach us please text us at 760-613-1258 so we can work with you.
If you are running late under no circumstances should you retrieve your dog directly from the yard yourself or enter any areas marked EMPLOYEES ONLY - as this creates a huge safety risk to yourself, the dogs, and staff.
We do our best to monitor local weather and update our website throghout the day for any cancellations due to rain. We generally will keep sessions open for drizzle or light rain. You can find that information here: https://www.woof-academy.com/closure-status - please be sure to refresh your browsers
MEMBERSHIP FAQS
Memberships are designed for customers who come on a regular basis, don't want to worry about being charged for last minute cancellations, and want the most cost effective rates. With memberships you never have to worry about losing your standing reservation if you need to cancel frequently. Think of Memberships much like gym membership - the cost is time based - not per-use based.
With packages, you only pay for the sessions you use, but we require 24 hour notice of cancellation for any reason in order to avoid being charged for that session - this is so we can staff appropriately. Also, with packages, if you cancel your sessions frequently, you may end up losing your standing reservation so we can offer it to new customers on our waitlist who are interested in those sessions. (We would always offer you a membership option first if cancellations are too frequent.)
No problem. There are no cancellation charges for members. Your membership reserves your spot in your scheduled sessions. You don't need to call or fill out a cancellation request if you are not interested in making up that session.
If you need to cancel and want a makeup session you must cancel at least 24 hours before that session and reschedule your session to occur within 7 days of the cancellation. Please fill out our cancellation form and indicate you would like to schedule a makeup in the notes section.
Please note: Since our sessions are specific to a dog's age, size, and temperament not all dogs can attend all sessions, and makeup space may be limited or not available for your dog
* All 6 Month Membership pricing is based on 24 consecutive weeks of attendance. We include 2 additional weeks on top of that to cover for rain delays, vacations, and missed sessions.
You can check our current session status right HERE. We update this link daily as needed if weather is inclement.
For any sessions cancelled due to rain, or other unforeseen circumstances, we will extend your membership package by the number of sessions you were unable to attend due to a closure.
* All 6 Month Membership pricing is based on 24 consecutive weeks of attendance. We include 2 additional weeks on top of that to cover for rain delays, vacations, and missed sessions.
For any of your regularly scheduled sessions that occur while you are boarding with us we will extend your enrollment package by the same number of sessions that occurred while your pup was boarding.
For multi dog households we offer up to 25% package discounts for additional dogs who attend the same sessions together.
For six month memberships you have the option of putting the membership on hold for up to two weeks. Please just let us know ahead of time when you will be out of town, and we can extend your membership for up to two weeks. Please note that when we extend your membership, your monthly billing does not change and is still due at the same time.
* All 6 Month Membership pricing is based on 24 consecutive weeks of attendance. We include 2 additional weeks on top of that to cover for rain delays, vacations, and missed sessions.
If you are interested in a membership that includes transports, shoot us an email at info@woof-academy.com and we can put together pricing for you depending on your location and whether you need one-way or two-way transports.